Match Group
Match Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Match Group has 1.3 star rating based on 21 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Match Group to a friend or colleague.
- Rating Distribution
Pros: Bumble is decent, Meet new people.
Cons: Customer service, Posting photos of me without concent, You get banned randomly with no explanation at all.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Match Group has 1.3 star rating based on 21 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Match Group to a friend or colleague.
- Rating Distribution
Pros: Bumble is decent, Meet new people.
Cons: Customer service, Posting photos of me without concent, You get banned randomly with no explanation at all.Recent recommendations regarding this business are as follows: "Stay away", "Do not sign up ! older men are ugly without education !", "Don't make an account", "Honestly… Watch your back.", "Just don’t. (if I’m being posted without even an account, imagine!)!".
Most users ask Match Group for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Match Group Reviews
"Can not access match.com"
I'm paid member and can't log into match.com this app sucks not only gives me matches to far away I think it's a scam.. not happy
"My accounts have been banned"
I havent used my tinder or hinge in 2 months or spoken to anyone yet my accounts have been banned for no reason
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My accounts have been banned
I havent used my tinder or hinge in 2 months or spoken to anyone yet my accounts have been banned for no reason
Preferred solution: My accounts unbanned
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Floral Park, New York
Poor customer service
I contacted them on 8/1 as my account logged out and I was not receiving the reset emails. After multiple emails back and forth they finally advised that there was suspicious activity on my account but they were clearing it.
It seems someone changed the email and took over the account. After 23 days and identifying information they advised they cancelled my account and will not accept another account from me They stated I had done unacceptable activity! This was a nightmare. As much as I liked the site this has soured me especially because I couldnt speak to anyone.
I called the number I found and it was a recording saying to email. This was the most frustrating experience and I will never go back to them
- I liked the site and freedom to meet people
- Poor customer service
Preferred solution: A safer system so someone cannot *** your account. A person to speak to an something other than a canned apology
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Forked River, New Jersey
I can't get into my OurTime app
If I knew what happened, I wouldnt be calling you. I cannot get logged into OurTime with the same email and same password that I have used.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Billing issues
No one has gotten back to me yet, they said an agent would be contacting me!
Ive been billed with different rates three times. I need to speak to somebody about this issue.
Riverside, California
We kindly suggest enhancing your customer service. It appears challenging for individuals to reach out to your team while payments are still being collected from clients.
I cancelled my subscription 2 months ago and yet Im being billed fo it. I kindly reques a refund for two payments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
I have been ban for over a year and for no reason.
Without warning I received emails saying my accounts have been removed for violating terms when Ive been on for years and nothing has happened before. One site hinge which I havent been on in over 5 years said it would take me back if I verified who I was and I did , sent a pic of my license. I was verified the next day all sites associated with matchgroup removed my accounts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
I can't access my account
When people have a problem and you have to route somebody to your website that's ridiculous phone number have people that you could talk to so they can make the changes or help the people I'm very disappointed I was a member for a long time I just signed up again today and I can't even verify my account through my phone number. I guess it was because I used a different email but doesn't matter as soon as you should be able to help me and do it internally very disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
Subscrption
I lost my phone. Then, I got a new phone, I downloaded the Matcg app, could not logg in.
Asked for an new passwoed. I created a new one, but also I ad to set up account. I paid for renewal 22.07, but I do not have acces for them.I ma guessing because of a new app.
My member ship number is. 31024****
Ankara, Ankara
Unjust banning of services
They take too long to respond and didn't fix the problem even after a week. It's really hard to reach their customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad customer service
Subscription cancelled in march but my account still gets debited yet i cancelled I want my refund Im taking this Matter further
Preferred solution: Full refund
Mississauga, Ontario
I would like help and this seems to be a big order. No customer service at all! Just would like someone to call me.
Problem with account. Cannot lig in and would like to cancel as I met someone from your site already
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Banned for no reason
I was banned with no warning or explanation, on tinder, hinge and ok cupid, I would like to be unbanned or atleast told why I was banned
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Discrimination
Hello, Im writing this cause I need to express my frustration. First of all I am major I am 18 years old.
Ive been using tinder before and one day I decided to delete my account cause I didnt feel comfortable on this application few moments after I decided to come back and when I tried to verify my identity, Tinder closed my account, and I didnt understand cause I am absolutely sure that I didnt do anything wrong. I tried to know I texted the customer service of Tinder, and they never gave me the reason they close my account. I told myself that maybe they close the account because the picture that I took to verify my identity wasnt clear. This time I didnt even believed in tinder anymore cause I had some bad experiences there before, so I just took it as it was and I didnt try to get back on this anymore.
Then I knew upward that I was using to in the past, but I left the application because I got into a relationship. Today I tried to get back on it, so I created a new account in few minutes after I started watching the pictures on this application my icons I was being disabled but I didnt do anything wrong. I just decided to get back on it because Im single and looking for a fully Christian and healthy relationship so I just told myself why not. And now close to my account without any reason, I didnt do anything wrong at this point Ive just started using the application so I went online and Ive learned about the time of use so I guess they disabling my account because I had some problems with team do it before because it is the same organization but thats not fair because even with the tinder I do not know why they close my account.
I think its just unfair to Not letting me find love to. I am a good person. I didnt do anything wrong. Im just doing something legal and I think you need more verification before you closing a code for no reason at least try call or email the person before doing things like that because its really frustrating.
I am really trying to get my Upward account because Ive been on this for a minute and I liked it a lot cause I really like the concept and I was really excited to have so much. I have some time for that so this is a little bit frustrating.
At this point I need some activation. Thank you.
Preferred solution: My upward account back
Mountain View, California
Delete account
My account is still active as of today and still receiving messages. I have not even opened the app.
They have failed to respond to me
. A very lousy company!
Barnsley, Barnsley
To cancel Subscription
I would like to find out why I am being charged for subscription on Tinder.
I had one month subscription, which expired on 23/11/23 .
I have cancelled my subscription and now I receiving new bill from PayPal.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can not access match.com
I'm paid member and can't log into match.com this app sucks not only gives me matches to far away I think it's a scam.. not happy
Preferred solution: Full refund
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