Match Group
Match Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 24 customer reviews with 9% likely to recommend; consumers are mostly dissatisfied and cite high price level and poor support.
Key Takeaways for Future Customers
- Read Match Group reviews and expect difficult account recovery and limited human support.
- Be prepared for billing and subscription disputes and to request refunds.
- Consider membership alternatives if you value responsive customer service.
Negative Feedback / Risk Areas
- Repeated reports of unexplained bans across apps and slow or no appeals.
- Unauthorized charges, billing errors, and delayed refunds frustrate users.
- Poor customer service and account access issues, plus complaints about photos posted without consent.
Positive Feedback
Bumble and some apps help users meet new people and some customers reported successful long-term matches.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 24 customer reviews with 9% likely to recommend; consumers are mostly dissatisfied and cite high price level and poor support.
Key Takeaways for Future Customers
- Read Match Group reviews and expect difficult account recovery and limited human support.
- Be prepared for billing and subscription disputes and to request refunds.
- Consider membership alternatives if you value responsive customer service.
Negative Feedback / Risk Areas
- Repeated reports of unexplained bans across apps and slow or no appeals.
- Unauthorized charges, billing errors, and delayed refunds frustrate users.
- Poor customer service and account access issues, plus complaints about photos posted without consent.
Positive Feedback
Bumble and some apps help users meet new people and some customers reported successful long-term matches.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Banning
The Blocking of my account, probably because I pointed out flaws that might have been intentional while they pretend not to be able to find the account or say I broke guidelines without telling me what laws I broke. And you can't call them!
2 decades of paying them and I treated badly. So I asked them to delete my Data. As of this date, they have not done this!
MY LAST EMAIL TO THEM.
My records show you confirmed deletion of my Data, per terms of service.
As of today, this has not been done. I officially request all my data be removed to day, per counsel!
Match.com
To: me · Fri, Mar 6 at 6:32 PM
Visit site
Message Body
Hi there,
I appreciate the time you've taken to contact Match.
Im confirming that your Match account and profile have been fully deleted.
Let us know if you have additional questions.
Best,
Charlene M.
Customer Care
[Z4MZV5-5GKPP]
Preferred solution: Apology
User's recommendation: Not for Long-term relationships!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marseille, Bouches-Du-Rhône
Permanently Banned From Tinder and Hinge Without Explanation – Paid Subscriptions Not Refunded
- - Simultaneous bans on Tinder and Hinge with no explanation.
- - Paid subscriptions inactive after bans; appeals unanswered; refunds not provided.
give up
I was a paying subscriber on both platforms:
Hinge: a 6-month subscription purchased on December 15
Tinder: an active Tinder Platinum subscription
Both accounts were banned on December 17 at 2:41 PM, without any prior warning or clear justification. Since that moment, the paid services have been completely inaccessible.
I submitted appeals through the official appeal forms, but more than 14 days have passed and I have received no response, no explanation, and no decision.
I have only received automated replies redirecting me back to the same appeal forms, with no human follow-up.
Given the circumstances and the fact that both accounts were banned at the same time, I believe this action may be the result of false or abusive reporting (often referred to as revenge reporting), rather than any genuine violation of the Terms of Service.
I have always used both platforms respectfully and in good faith.
I also attempted to obtain refunds through Apple, but my requests were refused, with Apple stating that the decision rests with the developer. Despite this, Match Group has not refunded any of the active subscriptions, even though the services were terminated by them.
At this point, I am simply requesting a fair and transparent resolution, namely:
A clear explanation of the reasons for the bans and a proper human review, with reinstatement of my accounts if no violation is confirmed, or
If the bans are upheld, a full refund of the paid subscriptions, as the services were rendered unusable.
I am not seeking special treatment only transparency, due process, and a reasonable outcome for a long-term paying customer.
mehdi.sab.contact@***.com
Urbana, Illinois
I can’t get registered as a customer.
- - The subscription form does not submit after repeated attempts.
- - Messages to support go unanswered.
You could accept my subscription!! I keep filling out the form, but nothing happens.
And I keep messaging you and still nothing happens.
What the heck, dont you want my business? Why wont you take my subscription!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Resolved: Refund
- - Refund: $50.10 prorated within 72 hours; nothing arrived.
- - Poor service; no live support; I would not recommend this dating app.
I contacted Match,com thru email about refund. I was told that they would pro rate my refund in the amount of $50.10 within 72 hours, so far nothing. Poor customer service You can't talk to a live person I would not recommend this dating app to no one.
User's recommendation: do not join
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo prove I'm an adult
- - Account banned for not being an adult.
- - Claims to be 19 and to look 25 and can prove age with ID.
- - Wants a connection but AI blocks.
You banned my Hinge account for not being an adult which is untrue I'm obviously an adult and I can prove it with my ID or by just looking at me I'm 19 but look like I'm 25 I believe in the greatness dating apps can have but this AI is just so frustrating as I want a connection but your ai is trying to get in the way of that
Preferred solution: Reinstated on the app
User's recommendation: Be careful with this group it doesn't seem like they value their users
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have tried all of that before there are two dating apps One is stir and one is upward they will not let me unsubscribe when I manage the account it takes me to all the other dating apps and those tw
I have been trying to unsubscribe from some of your apps but they will not let me unsubscribe from these apps and they continue charging my account without my permission
Preferred solution: I would like to be able to manage my accounts but it won't allow me the app stir and the app upward will not let me manage my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSite not workinng
Cant get on our time and it will not send me new password through email. Rclawnmaintenance106@***.com
User's recommendation: Never use match group
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment issue
- - Speak with a real person about a payment issue.
- - After payment, the account was locked.
- - No notice of a problem until after payment.
Is it possible to speak to a real person about a payment issue. After I made a payment i was locked out of my account.
I wasn't told there was a problem until I paid. I have no way of resolving this by dealing with standard computer responses.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAutomated
Doesnt get to anyone just directs you to a website that is zero help. Revenge reporting ruined apps.
User's recommendation: Go to bumble
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t sign in
It doesnt recognize my phone number. I cannot sign in or change my password. Ive been trying to sign in for over two weeks now
Not getting the services I paid for
I just paid $31 July 2nd of 2025 for 4 weeks and I can't send messages to any of the potential candidates to joke
User's recommendation: It's a bunch of chitter chatter and I just paid 31 extra dollars for another month and I have to pay to send messages and likes bogus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked out of account
I can not sign in to my account. I paid for 6 months service and have not violated any policies or rules.
Delmar, New York
Unsubscribe
- - Match group LLC is accused of theft and fraud.
- - I reported this fraud to my bank.
- - Profiles from other states and countries appeared after payment.
Match are thieves. I contacted my bank and explained to them that Match group LLC are thieves.
You've been nothing but a huge pain in my *** You entice me with possible profiles, and then when I pay you? You show me profiles from other states and other countries.
This is considered fraud.
User's recommendation: When you see Match Group LLC. Just go to the bar
Fort Lauderdale, Florida
Banned service
- - Loyal customer for 16–18 years and I have treated everyone fairly.
- - I hope you reconsider your decision; any mistake was unintentional.
I have been a loyal customer of Match.com for approximately 16 to 18 years since my wife passed away, and I have always felt that I had treated your premise and your recipients with respect and courtesy.
And had I known that I was violating some code I would have gladdly adjusted my behaviour.
I trully enjoy my cup of coffee in the morning and then open match before the NYTimes...
Quite candidly, it causes me to feel somewhat ostracized from the world to not have a look at this in this morning...and many a dinner has been spent with one of your guests.
And I have certainly treated everyone fairly and in many cases, have made some good friends...
I hope you will re-consider your decision...any mistake that I may have made was not intentional...
Respectfully,
Douglas Baker
User's recommendation: A slight warning that we might be toeing the line...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou have blocked me from all your applicatons can i help please
You have blocked me from all your applications can I help please
snirambar8@***.coml
...bbhhhhhmnkkjj
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBanned on Tinder for no reason, can I please get my profile back
- - Customer support is hard to reach.
- - They feel the company doesn't care about customers.
- - They were banned for life on Tinder without a clear reason.
So far i don't like this company because it seems like they don't care about the customers. They made it really difficult for the customers to contact them and that tell me that they don't care.
I got banned for life on Tinder for no apparent reason, and I got no idea why and what to do. Everybody is on Tinder these days so not to be able to find and meet people there is very sad for me
Preferred solution: I would be very happy to get my Tinder and Hinge profil opened up again. I was a paying customer before I got banned. Please help me..
User's recommendation: Be strong and calm you right
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